Little Vines Privacy Policy

Effective Date: 17.02.2006

Little Vines Cottages (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a booking through our Hostaway booking engine.

1. Information We Collect

When you use our website or make a booking, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Residential address
  • Booking details (dates, number of guests, preferences)
  • Communications you send to us

We may also collect limited technical information such as IP address and browser type through analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and manage bookings
  • Communicate with you about your stay
  • Provide customer support
  • Send booking confirmations and invoices
  • Improve our website and services
  • Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

3. Payment Information

Payments made through our website are processed securely via trusted third-party payment providers. We do not store your full credit card details on our servers.

4. Sharing of Information

We may share your information with:

  • Hostaway (our booking management system)
  • Payment providers
  • Cleaning or property management teams (only when necessary for your stay)
  • Legal or regulatory authorities where required

All service providers are required to handle your information securely.

5. Data Storage and Security

We take reasonable administrative and technical measures to protect your personal information from loss, misuse or unauthorised access. Your information is stored securely and retained only for as long as necessary for booking, legal, accounting or operational purposes.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable

To exercise these rights, please contact us at: info@littlevines.co.za 

7. Cookies

Our website may use cookies and analytics tools to improve user experience and understand website performance. You may adjust your browser settings to refuse cookies.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Legal Compliance

We aim to comply with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa and, where applicable, GDPR requirements for international guests.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please email: info@littlevines.co.za